Returns & Refunds Policy

1. Return Eligibility

You may request a return within 14 days of receiving your item if:

• The item is unused, unworn, and in original condition

• Original packaging is intact

2. Non-Returnable Items

• Items damaged due to misuse

• Items returned without prior authorization

3. How to Request a Return

Please contact us at contact@holdupshoes.com with:

• Order number

• Reason for return

• Photos (if applicable)

Returns without prior approval may be refused.

4. Refund Process

• Approved refunds will be issued to the original payment method

• Refunds are processed within 5–10 business days after inspection

• Shipping fees are non-refundable unless the item is defective or incorrect

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please contact your bank or payment provider before reaching out to us.